Can I make a reservation directly through the hotel?
The rates listed on WWW.BOOKSINGAPOREHOTEL.COM website are only available through our service. Rates offered directly from hotels are typically 10% to 50% higher. In addition, you benefit from Agoda Rewards Points that can be used for future bookings of any of the hotels available through our website.
How can I change the booking?
When you make a booking, you will receive a Confirmation Email. In the email is a link to Agoda's Self Service. For existing bookings, you can now: Cancel your booking, Change your dates, Request a copy of your hotel voucher, Add a special request or Request a Receipt.
What is the cancellation policy?
Please be sure to check the booking conditions prior to making your booking. Each room type and/or Promotion will have this policy displayed on the Hotel page. For your convenience, this policy is also linked on the booking form as well as your Confirmation Email.
Regarding the fee, please note that a processing fee of 15 USD (per booking) will be applied to all cancellations.
Changes to your period / length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates before and after you have checked in. Please note, these fees are established by the hotel, not Agoda. A no-show will be treated as a cancellation and you will be billed accordingly.
You must notify Agoda if you plan on cancelling your booking. Our English speaking Agoda Customer Support Specialists are available 24 hours a day, 7 days a week. If you wish to speak a language other than English, please contact us between the hours of 9:00am - 10:00pm, Monday - Friday, Bangkok time.
What happens when my reservation is placed?
Agoda now operates a 100% instant confirmation policy. Any room available on our site can be reserved and confirmed immediately. To ensure we're able to offer the best rates we work hard with hotels and partners to set up the best processes. Depending on the booking there are 2 things that can happen.
1) Agoda Lowest Rates - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.
2) Special Rates - Pay at the hotel: Agoda works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an Agoda partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email.
Please note: In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotel's own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Agoda Lowest Rate'.
How can I check my booking's status?
Once you have submitted a booking, you will receive a Confirmation Email in about 30 minutes. This email has the Hotel Voucher attached to it. It will be sent to the email address you provided while making the booking.
What is the hotel policy for children?
Most hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed is usually required. Some hotels will charge for this extra bed.
In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents. In such cases the hotel will charge for the child's breakfast directly.
How can I make a Special Request (Bed Type, Non-Smoking, Room Location, etc.)?
On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on "Special Requests (Optional)" and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and will be confirmed upon arrival.
If you wish to submit more requests, please check the Self Service LINK located in the confirmation email you will receive once your booking is complete.